Customer Testimonials

Diehl Ford Reviews

We strive to provide the best service for our customers. We want you to be thrilled with your vehicle and the services we offer. Take a look at what some of our customers have to say about us:

Serving Whatcom County since 1908. Locally owned for 4 generations. We look forward to being of service!

2014 dealer of the year
2015 dealer of the year

I have purchased 2 cars from Diehl Ford in the last 6 years, and have had both of them serviced there also. The reason for returning to purchase my second vehicle was because of my honest salesman, Chris Bonesteele. I plan on continuing to purchase my next vehicle from him too. It will not be van...even though I am a new mom!!!
New Mommy, Seattle, WA
I have always had my car serviced at Diehl Ford. Employees are knowledgeable, friendly, and the work is always done promptly. I have and will continue to recommend Diehl Ford to my family and friends.
Calm Grama, Shoreline, WA
This is the 3rd vehicle I have purchased from Diehl Ford and I consistently have my vehicles serviced there. I continue to give my business to Diehl Ford because they have the best customer service I have experienced from the Turrell's (Ed and Jason) in service. Mike Diehl and Chris Bonesteel was very helpful in getting me into the right vehicle, and Randy Larsen and Emil Vinberg helped to secure me the best deal possible.
Todd, Google Review
Looking for a family car to fit all of our family needs we looked to FORD... and found the Ford Flex to be just what we needed and Chris was there to help us through every step of the way. Would recommend this dealership and Chris "Bones" Bonesteele anytime.
The Russell Family, Blaine, WA
I went to Diehl Ford with a specific budget and car in mind with prices that other dealerships could offer me. Diehl Ford did everything that they could to lower the price on their vehicle and ultimately won my business. This is a great dealership and willing to fight for the benefit of their customers. I would definitely use them again and recommend them to others.
Liebeau, Nooksak, WA
Chris and Mike did a great job today. Would go back any time I need a new vehicle.
Truck, Bellingham, WA
I went onto the lot not expecting much of anything that day. I still owed a ton on my current car and didn't think that anyone would be able to work with me on that nice F150. Chris was phenomenal and worked his end hard to make a deal with me. They got creative and found a way to give me a great trade in on my car and even worked with me on the final cost of the vehicle I was interested in
Lavready, Dealer Rater
We have purchased two cars from Diehl Ford, both were no hassle.They will be our first choice on our next one.
Chuck, Blaine, WA
I have nothing but great things to say. As a 22 year old with very little credit, these guys became my advocates with the banks and fought hard to make it possible for me to get the car I wanted. These guys are professionals and do not play any games, they make you feel comfortable and confident about the car buying process. These guys have my business for life. I will never forget the kindness these guys showed me. Plus they have free popcorn and coffee, which really won over my boyfriend!
Google User
They went above and beyond to assist me. I HIGHLY recommend doing your business at Diehl Ford
Lincoln Man, Maple Valley, WA
It was the most pleasant car purchase we have ever experienced. Charley had been in communication with us for several weeks. He knew what we wanted. We happened to come in on his day off, but he came in to help us anyway
Marsha & Gary, Dealer Rater
For everyone at Diehl Ford
2/7/2013
(Jack, Ryan, Amyl, Jason in service and anyone else)

I love my car!!!

I absolutely love my 2013 Focus ST. I've had it just a little over a month now and I love it even more every day. This car is truly exceptional and is a BLAST to drive.
I am so very happy with not only the car but the level of service I have received. Back in October you guys ordered the car for me without my having put down any payment. It was just based on trust and my word.
The buying experience was simple and easy, and you guys got me a great interest rate! You gave me a fair deal on my trade in and I feel I got good value in my car.
Jason in service was kind enough to put me in touch with the guys from H&R springs when they were looking for a car to do some measurements on for some of their products and its been fun to talk to those guys too. The dude back in the detail area did a phenominal job on my car the day I brought it back for the Xylon treatment. I was sad to even drive it out of the bay because it was pouring down rain. Man it looked good, and I can't wait until the weather gets nicer and it can look like that in the summer sun.
I am CONSTANTLY getting stopped by people to ask about the car, what it is, how fast is it, where did I get it, etc... I always tell them I had a great time buying the car at Diehl Ford.

Anyway, I just wanted to say thank you. I'm sure I missed people as every time I come in there I seem to meet some new friendly faces so please make sure anyone involved with my car is given my thanks.
Bryan G
10/17/2012
I had an amazing experience at Diehl Ford. A little back ground, last week I backed into a post and it broke the passenger side tail light on my ford Escape. Friday I stop by Diehl Ford to get an estimate on what the parts would be and how much it would be to have it installed. I started in the service department, that 's where I was used to going to to have the routine service done on my Escape. You also need to know that I did not buy my Ford Escape at Diehl Ford but have taken it there for all the service. One of the guys in the
service department walked me over to the parts department and explained to the guy in the parts department what I needed. The parts guy was very friendly and said he needed the VIN number from the vehicle to make sure he got the right tail light kit so we got that number and he looked up the part told me that it would be $80.04 with tax and that he could have the part here in 1 day. I didn't order it right then and there because I wanted to check with my husband to see if there was somewhere else he may want to have the work done at. My husband said it was up to me seeing I was going to be the one without a vehicle while the work was being done. So Monday, yesterday, late in the afternoon I
called the Diehl Ford parts department and had the tail light kit ordered.

The parts guy said that he would call when it was in but was sure they would have it the next day. I then asked to be transferred to the body shop to schedule an appointment to have the work done. The guy in the body shop said I really didn't need an appointment, it wouldn't take very long to install the tail light kit so just come in whenever it was convenient for me. I received a call first thing this morning from the parts department letting me know that the tail light kit was in and I could pick it up any time. I went in this afternoon, picked up the part and went to the body shop. I explained to the guy at the desk at the body shop why I was there, expecting to be told they wouldn't be able to do it right then and there. I was prepared to stay, took my Nook so I could read. He smiled and said he would take care of it right away.

Within 10 minutes he was back with the broken tail light in hand asking me if I wanted to take the old on with me. He had also taken the time to rub out some marks around the tail light that I thought I would have to get some rubbing compound to try and remove them. When I asked him what I owed for the work he smiled and said there was no charge. It has been a very long time since I have had such a great customer service experience like this. I felt like I had to boost and pass on the KOUDOS to Deihl Ford regarding the
great team they have. Thank you so much for making my day.
Mary W.